Meet the Makers
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Do you have any questions?
Maybe our FAQs might help! If you are unable to find the answer to your question, then please reach out to us!
Frequently Asked Questions
Since all of our items are made-to-order, all sales are final.
Since all of our items are made-to-order, all sales are final.
If your package is returned to us (Magical Castle) due to whatever reason, such as an incorrect address for instance, then you must pay to have it shipped again to the correct location.
If your package is returned to us (Magical Castle) due to whatever reason, such as an incorrect address for instance, then you must pay to have it shipped again to the correct location.
If you are interested in international shipping, then please contact us on our Etsy page and we would be happy to discuss this with you!
If you are interested in international shipping, then please contact us on our Etsy page and we would be happy to discuss this with you!
Send us an email at contact@magicalcastleembroiery.com as soon as possible (before your order is shipped) and we will make sure that your order is corrected.
Send us an email at contact@magicalcastleembroiery.com as soon as possible (before your order is shipped) and we will make sure that your order is corrected.
Yes, the pocket tees are more for design and less for utility. We are a machine embroidery company, so sewing the pocket shut is the only way for us to embroider on a pocket.
Yes, the pocket tees are more for design and less for utility. We are a machine embroidery company, so sewing the pocket shut is the only way for us to embroider on a pocket.
It is always a good idea to look at the description of our items while perusing our shop. We will always list what the brand of the tee, quarter zip, or sweatshirt is, and we will specify the brand and color just in case the photo is showing up a little different. Not all items are of the same brand due to availability issues. We have learned how difficult it is to convey color appearances via an online format. It is almost impossible to properly capture the correct color pigments of our apparel in our listing photos, but we try our very best! Also, please note that as some of our items are pigment dyed, they may fade slightly after washing them.
It is always a good idea to look at the description of our items while perusing our shop. We will always list what the brand of the tee, quarter zip, or sweatshirt is, and we will specify the brand and color just in case the photo is showing up a little different. Not all items are of the same brand due to availability issues. We have learned how difficult it is to convey color appearances via an online format. It is almost impossible to properly capture the correct color pigments of our apparel in our listing photos, but we try our very best! Also, please note that as some of our items are pigment dyed, they may fade slightly after washing them.
When your order is in the hands of the post office, then it is no longer our responsibility if it gets delivered to the wrong location, or if it says "delivered," but is not.
In some instances, these "delivered" notifications may even appear just before your package is delivered.
When your order is in the hands of the post office, then it is no longer our responsibility if it gets delivered to the wrong location, or if it says "delivered," but is not.
In some instances, these "delivered" notifications may even appear just before your package is delivered.
Yes, we can refund your order for whatever reason, however, you must request a refund within the first 24 hours since the purchase was made. If you request a refund after your item or order has been shipped, then we will be unable to issue a refund.
Yes, we can refund your order for whatever reason, however, you must request a refund within the first 24 hours since the purchase was made. If you request a refund after your item or order has been shipped, then we will be unable to issue a refund.
We receive tons of messages about brand representative, social media manager, graphic designer, etc. types of positions. We are not in search of any social media managers or graphic designers. As for brand representative searches, we typically tend to stay away from large brand representative searches as they can be chaotic. We will alert our followers on our social media platforms if we are ever searching for brand representatives, so be sure to follow us across our platforms for more details regarding searches.
We receive tons of messages about brand representative, social media manager, graphic designer, etc. types of positions. We are not in search of any social media managers or graphic designers. As for brand representative searches, we typically tend to stay away from large brand representative searches as they can be chaotic. We will alert our followers on our social media platforms if we are ever searching for brand representatives, so be sure to follow us across our platforms for more details regarding searches.
Our flash sales occur any time we are looking to mark down extra inventory or sell slightly imperfect items. We typically announce these sales on our Instagram account. However, sometimes the sales are a surprise too! The items in these sales can be ranging from pre-made one of a kind items or sligtly imperfect items. Please note that all slightly imperfect pieces will be marked down accordingly. All other important details regarding flash sales will be explained on our Instagram before the sale starts! Follow us on Instagram to stay up to date on flash sales and other announcements @magicalcastle.embroidery
Our flash sales occur any time we are looking to mark down extra inventory or sell slightly imperfect items. We typically announce these sales on our Instagram account. However, sometimes the sales are a surprise too! The items in these sales can be ranging from pre-made one of a kind items or sligtly imperfect items. Please note that all slightly imperfect pieces will be marked down accordingly. All other important details regarding flash sales will be explained on our Instagram before the sale starts! Follow us on Instagram to stay up to date on flash sales and other announcements @magicalcastle.embroidery